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Returns and Refund Policy

We provide a 7 day change of mind returns policy for all products. A 20% restocking fee applies for all change of mind returns. All return shipping costs will be incurred by the customer.
You may contact us by email at info@thebargallery.com.au, call us on 1300 798 253, or through our website’s contact form. Please provide your order number and the reason for the return. Once we receive your request, we will provide you with instructions on how to return the item.
All return products must have their original packaging, not be installed, and in a re-sellable condition. Please ensure that the product is securely packaged, if the product has been damaged during return shipping, returns may not be approved.
 
REFUNDS
Once we receive the returned item, we will inspect it to ensure that it meets our return policy requirements. If the item is in its original condition, we will issue a refund to your original payment method within 14 days of receiving the item. 
 
DAMAGES
The Bar Gallery will pay for shipping defective, damaged, or incorrect merchandise at our cost.
If your item(s) is defective or damaged, you must take photos and send these to info@thebargallery.com.au within 2 days of the delivery and we will begin a claim for you. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 
The customer service department will endeavor to respond to your request within 7 business days, and upon approval, your refund payment will be made to the customer's card within an additional 14 business days. 
Following the approval of your claim, we will provide you with instructions on how to return the item, and we will cover the cost of shipping the item back to us.
 
OTHER RETURN POLICY NOTES
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information. 
The Bar Gallery only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.