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Shipping Policy

Shipping is free on all orders to customers within Australia. We only ship to customers in Australia.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
Once your order has been processed, your product will be ready for shipping in approximately 4 business days.
You will receive a shipping tracking number (where available) within 24 hours of your order leaving the warehouse so the status of the delivery can be tracked.
If you do not receive shipping confirmation from us within 4 business days of your order, feel free to follow up with us at
The Bar Gallery aims to deliver all products within 14 days after your order has left the warehouse. Your delivery will be made only during weekdays (Monday to Friday).
Deliveries cannot be organised for a particular day or time as all orders are shipped with third party couriers. 
If your shipping address is that of a unit/apartment, the courier may not be able to deliver the products beyond the ground floor. It is the responsibility of the customer to collect the item(s) from there and take it to their respective floor.
The Bar Gallery will pay for shipping defective, damaged, or incorrect merchandise at our cost.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If your item(s) is defective or damaged, you must take photos and send these to within 2 days of the delivery and we will begin a claim for you. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 
The customer service department will endeavor to respond to your request within 7 business days, and upon approval, your refund payment will be made to the customer's card within an additional 14 business days. 
Following the approval of your claim, we will provide you with instructions on how to return the item, and we will cover the cost of shipping the item back to us.
If for whatever reason your item does not arrive within 30 business days, contact us at and we will lodge an investigation regarding the delivery. If the delivery is marked as lost, The Bar Gallery will then reimburse the customer for the total amount spent within 7 business days of the investigation being completed, or replace the item.
Please contact us immediately at should you experience the following events after you place an order:

- You want to cancel your order (We offer a 7 day change of mind policy in which additional charges may incur - refer to our returns policy for further details)

- There is a change in your shipping address.

- You will be away and there will not be anyone at the shipping address for an extended period.

Our customer service team will be in contact with you within 1 business days of you requesting the above changes confirming if these can be made at zero cost to you or not.
Note, once your order has been dispatched from the warehouse and then you wish to make the changes listed above, in that event, there may be additional costs associated with it. This may include bearing the return delivery costs as well as a 15% restocking fee if the item(s) must return to the warehouse. 
To speak with a customer service representative and enquire about cancelling or changing an order that's already been placed, please email The Bar Gallery at or call on 1300 798 253.
The Bar Galleries suppliers ship from a range of supplies including the following dependent upon the delivery location:
  • Couriers Please
  • Allied Express
  • Cope Sensitive Freight
  • TNT/FedEx
  • Toll
  • Australia Post
  • Other specialist private couriers